Terms and Conditions

To place order with Staples Stable, you visit our shop online. You can easily purchase the items by adding required size/items to your cart and following onscreen instructions. If you have any difficulties completing the order, please email staples.stable@gmail.com

Security

All payments are handled by Paypal secure payments and we do not hold any credit card details. Staples Stable web page is also covered by an individual TSL security certificate.

Privacy notice

This section outlines when and why we collect personal information. It explains how we use the data, the conditions under which we may disclose it to others and how we keep it secure. Our privacy practices are in line with requirements of the General Data Protection Regulation (GDPR). Any questions regarding this notice should be sent by email to: staples.stable@gmail.com

We obtain information about you when you use our website, buy our products, or contact us in by email or social media.

Some of the data you may share with us includes;

  • personal details such as your name, address, email and telephone number;
  • payment information and your transaction history with staplesstable.com

We use personal information about you to do the following:

  • process orders, deliver products or respond to any other requests relating to purchasing products;
  • maintain your account with us;
  • prevent fraudulent transactions or other illegal activities; and
  • keep our business records

We will not share your personal information with any third party without your express consent unless we are required to do so by law.

When we use third party providers, we use only the information necessary to deliver the service (for example, posting products by Royal Mail)

For example, we may share:

  • your name, delivery address, email or phone number with RM/courier companies in case they need to contact you in relation to a delivery;
  • your identity, billing address and payment card information with our payment processors so that payment for an order can be collected. Financial details will always be entered on a secured page and transferred using SSL, a cryptographic protocol designed to secure this type of communication;

In certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to comply with law or legal process or prevent fraud;

We follow a retention schedule and your data will not be held for longer than the defined retention period without good reason. We are required to hold the details of transactions for 5 years for tax purposes.

Should you want us to remove your records of your data prior to the end of this period please contact us (this is called ‘the right to be forgotten’).

You have the right to ask for a copy of the personal information we hold about you (this is called a Subject Access Request). You can request this by emailing: staples.stable@gmail.com

Our payments are processed by Paypal, so no credit card details are entered on staplesstable.com

You can get more information from Paypal about their security arrangements.

Moreover, our site is secured with the SSL certificate. When you are on a secure page, a lock icon will appear on the web browser.

When you create your login and password it is best not to share your password with anyone. Our website may contain links to other websites run by other organisations (eg. Instagram). This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.

Returns and Exchanges

We strive to provide products of high quality and wearability to match. It is important to us that you are completely satisfied with your purchases. If, however, you would like to return or exchange any items, we can do so under following conditions;

-Items need to be in perfect unworn and original condition;
-Items need to reach Staples Stable in 14 days of purchase. For the returns purpose, you will be deemed to have purchased the product on the date it reaches you via ‘signed for’ post (date of signature)

If you intend to return an item, please inform us by emailing staples.stable@gmail.com as soon as you decide.
If we receive no communication from you in 14 days from the delivery, you will be deemed to have accepted the product and we can no longer accept a return.
Your statutory rights will not be affected.

If the above conditions are met, we are also happy to exchange – just simply note the model and size in your email. If the item is no longer available, we will contact you to discuss possible replacement or refund.
Any items that are returned to us in a damaged or altered condition may not be accepted and may be sent back to the customer. Returns should be made using registered, secure service. Please retain a copy of the proof of postage certificate and ensure that the goods are adequately covered for compensation. Staples Stable are unable to take responsibility for any items lost in post.

Faulty or incorrect items

In the unlikely event that the item you have received is incorrect or faulty, please let us know as soon as you can. We will cover all shipment costs and give you an option to replace or return the goods. Refunds and replacements will be issued upon our receipt of the returned items, which need to be in the original unworn condition. Please note that we reserve right to refund instead exchanging if the chosen replacement is no longer available.

Please ensure you follow the care instructions provided as we won’t be able to replace or refund products which have been damaged/altered through inappropriate treatment.

We reserve right to individually consider each return request, particularly in the event of repeated returns or unreasonable requests. Each item will be checked thoroughly and quality assured prior to despatch. Please note that placing order with Staples Stable means that you accept our Terms and Conditions.

Delivery

We will post your items within three working days from the purchase completion.
The date of the signature will be deemed the date or receipt of Goods and 14 days return or refund period will apply from that date.

Delivery cost in UK is £5.00 and £8.00 in EU

Cookies

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